R e t u r n s
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Used items, Items that are not in their original condition, or damaged items or missing parts of it are exempt from being returned.
For the return or exchange of Ayn Noon products purchased from any other authorized retailer please contact your retailer directly.
International Returns
The international returns process varies between countries, we will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to eyes@aynnoon.com. This should be submitted within 7 days of receiving your order.
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R e f u n d s
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eyes@aynnoon.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eyes@aynnoon.com.
Shipping
To return your product, you should contact us to organize your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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