FAQs

HOW MUCH DO WE CHARGE FOR LOCAL DELIVERY (KUWAIT) ?

The Local delivery charge is 2.5 KD.

HOW MUCH DO WE CHARGE FOR INTERNATIONAL DELIVERY?

GCC delivery: 4-7 KD
International delivery: 10-14 KD

International customers (Gulf region & other countries) are responsible for shipping and Customs charges.

HOW DO I PLACE MY ORDER?

Simply choose your style on the product page, then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

On average, merchandise is produced and shipped from our facility 1-3 business days after purchase.
Transit time:

Kuwait: 1-3 business days
GCC: 3-5 business days
International (Others): 7-15 business days.

MY TRACKING NUMBER ISN’T WORKING!

Tracking numbers can take 1-3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I NEED HELP WITH A LATE ORDER!

Orders from our store typically ship within 6 to 11 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept KNET, Visa, and Mastercard, Apple Pay and many more.

WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

WHAT'S THE MAIN CURRENCY USED IN OUR WEBSITE ?

The main currency of our website is KWD (Kuwaiti Dinar)

WHAT IS THE SPECIFIED PERIOD FOR RETURNING AND EXCHANGING PRODUCTS?

We will be notified of the products to be replaced within 1-2 days of receiving the order.

WHAT'S THE MAIN DELIVERY COMPANY WE USE ?

We use Aramex (www.aramex.com).